Polityka prywatności

1. What Data We Collect

When you use Spectral, we collect the following personal information:

• Account information: name, email address, phone number
• Profile information: business name, bio, experience, service area, profile photo
• Location data: city, region, and geographic coordinates for service matching
• Payment information: processed securely through Stripe; we do not store credit card details
• Usage data: pages visited, actions taken, device and browser information
• Communications: messages between customers and service providers

2. How We Use Your Data

Your data is used to:

• Match services: connect customers with relevant local specialists
• Enable communication: facilitate messaging between customers and providers
• Process payments: handle lead charges, subscriptions, and transactions via Stripe
• Improve the platform: analyze usage patterns to enhance user experience
• Send notifications: inform you about leads, bookings, messages, and account activity
• Ensure security: detect and prevent fraud, abuse, and unauthorized access

3. Data Retention

• Account data is retained as long as your account is active
• You may request deletion of your account and all associated data at any time
• Upon account deletion, personal data is permanently removed within 30 days
• Anonymized analytics data may be retained for statistical purposes
• Transaction records are retained as required by applicable tax and financial regulations

4. Third-Party Services

We share data with the following third-party services, only as necessary to operate the platform:

• Stripe: payment processing and financial transactions
• Mailgun: transactional email delivery (notifications, confirmations)
• Cloudflare: hosting, CDN, and security infrastructure

We do not sell your personal data to third parties.

5. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: update or correct inaccurate personal data
• Deletion: request permanent deletion of your account and data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing of your data for certain purposes
• Restriction: request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at privacy@spectral.app or use the account deletion feature in your dashboard settings.

6. Cookies

We use essential cookies to:

• Maintain your session and authentication state
• Remember your language preference
• Remember your cookie consent preference

We do not use third-party tracking or advertising cookies.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure password hashing (PBKDF2), rate limiting, and security event logging to protect your data.

8. Contact

For questions about this privacy policy or your data, contact us at privacy@spectral.app or visit our contact page.